Privacy Policy

Last updated: April 1, 2026

Hooman ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (hooman.in) and use our mobile application.

1. Information We Collect

Information you provide directly:

Waitlist signup: Email address, phone number (optional), and city when you join our waitlist.
Account information: Phone number, name, email, and profile photo when you create an account in the Hooman app.
Pet information: Your pet's name, species, breed, date of birth, health records, vaccination history, and weight data.
Booking information: Details of grooming appointments, vet visits, and service bookings made through the app.
Reviews and content: Reviews, ratings, photos, and other content you submit.

Information collected automatically:

Device information: Device type, operating system, unique device identifiers.
Location data: With your permission, we collect your location to show nearby vets, grooming centers, and pet-friendly places.
Usage data: How you interact with the app, features used, pages visited.
IP address: Collected for security, rate limiting, and fraud prevention.

2. How We Use Your Information

To provide and maintain our services, including finding nearby pet care providers.
To process bookings and facilitate communication with service providers.
To send vaccination reminders and health alerts for your pets.
To notify you about waitlist status and app launch updates.
To personalize product recommendations in Mlem Market based on your pet's needs.
To improve our app, fix bugs, and develop new features.
To prevent fraud, abuse, and ensure security.
To comply with legal obligations.

3. Information Sharing

We do not sell your personal information. We may share information with:

Service providers: Vet clinics, grooming centers, and other businesses you interact with through bookings.
Technology partners: Cloud hosting (AWS), analytics, and payment processing services that help us operate.
Legal requirements: When required by law, court order, or government request.

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including encrypted data transmission (TLS/SSL), secure server infrastructure on AWS, encrypted local storage on your device, and access controls for our team.

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Waitlist data is retained until the app launches in your city and you create an account, or until you request deletion. You can request deletion of your account and data at any time by contacting us.

6. Your Rights

You have the right to:

Access the personal data we hold about you.
Correct inaccurate data.
Request deletion of your data.
Withdraw consent for location tracking at any time.
Export your pet's health records and data.
Opt out of marketing communications.

7. Children's Privacy

Hooman is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

8. Third-Party Links

Our app and website may contain links to third-party websites (vet clinics, grooming centers, etc.). We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Email: privacy@hooman.in
Address: Hooman, Hyderabad, Telangana, India